Refunds
At Destiny 2 Store, we are dedicated to delivering top-notch products made from high-quality materials and ensuring timely and accurate shipment. Your satisfaction is our priority, which is why we offer a comprehensive Return and Exchange policy.
You are fully protected by our policy for a period of 30 days from the date of purchase if you are disappointed for any of the following reasons:
- The product itself is flawed.
- The print quality of the product is poor.
- The final product is materially different from the image presented on the product page.
We want you to shop with confidence, knowing that we stand behind the quality of our products. If you encounter any issues, please don’t hesitate to reach out to us, and we’ll make it right. Your satisfaction is our guarantee.
Replacement and exchanges
While we typically do not offer refunds for incorrect selections of sizes, designs, or colors, we do support customers with replacements. However, customers are responsible for covering the shipping and handling fees associated with the replacement process. We’re happy to provide a refund or send a free replacement if the product received is a different size or image than what was ordered, or if there was an error in the size chart on our website.
If you’re unsatisfied with your purchase for any reason, please don’t hesitate to reach out to us. Your satisfaction is our top priority, and we’re committed to finding a solution that works for you.
Please note that there may be a slight 20% difference between the advertised images and the actual item received, primarily due to variations in lighting during photography or differences in monitor displays. In the rare event of any unsatisfactory issues, we often cover the cost of re-shipping the item to ensure your satisfaction. Rest assured, we’re here for you at all times.
Cancellations and modifications
You have the option to cancel or modify your order within 24 hours of placing it. This is because we process shipments once daily, and once your order is shipped, we’re unable to make changes until it reaches your doorstep. At that point, if necessary, you can initiate a return for a refund.
Please note that requests to cancel or modify orders using promo codes to replace a prior, existing, or current order are exempt from our cancellation policy. For further details, please refer to the Coupon | Promo | Discount codes section below.
Late or missing refunds (if applicable)
If you haven’t received your refund yet, please follow these steps:
- Check your bank account again to ensure the refund hasn’t been credited.
- Contact your credit card company, as there may be a processing delay before the refund is officially posted to your account.
- Reach out to your bank, as they may require additional processing time to finalize the refund.
If you’ve completed these steps and still haven’t received your refund, please don’t hesitate to contact us again. We’re here to assist you until the issue is resolved.
Coupon | Promo | Discount codes
- Discount, promo, or coupon codes cannot be applied to past, current, or pending orders.
- Discounts cannot be exchanged for cash value.
- Discount codes cannot be combined with other promotions.
Summary
- Orders can be modified or canceled within 24 hours of purchase.
- Discount, promo, or coupon codes cannot be applied to past, current, or pending orders.
- Once your item has been shipped, modifications or cancellations are no longer possible.
- You are covered by our Return and Exchanges policy for a full 30-day period after your purchase, encompassing product quality, shipping delays beyond our policy, and other reasonable concerns to ensure your satisfaction.
- Errors made by customers when providing shipping details or missed parcel deliveries are excluded from the refunds policy. However, rest assured, we’ll work together to find a solution to rectify any issues that may arise, understanding that we all lead busy lives and mistakes can happen.
If you have any questions about these Terms, please contact us at any time.